Refund and Returns Policy

At Northern Xpert Trading, we are dedicated to providing you with high-quality products and excellent customer service. We understand that there may be occasions where you need to initiate a refund or return. Please review our policy below for details on how we handle refunds and returns.

Order Cancellation:

If you wish to cancel an order, please contact our customer service team at support@northernxtrading.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Please provide your order number for faster assistance.

Refunds:

We offer refunds for eligible items within 30 days of the purchase date. To request a refund, please follow these steps:

  1. Contact our customer service team within the specified timeframe to initiate the refund process.
  2. Provide your order number and a brief explanation of the reason for the refund.
  3. Once your request is approved, we will provide you with instructions for returning the item.

Please note the following:

  • Shipping fees and any applicable return shipping costs are non-refundable.
  • Refunds will be processed using the original payment method.
  • It may take 60 business days for the refund to be reflected in your account, depending on your financial institution.

Returns:

If you receive a product that is damaged, defective, or not as described, please follow these steps to initiate a return:

  1. Contact our customer service team within 30 days of receiving the item.
  2. Provide your order number, details about the issue, and photographic evidence if necessary.
  3. Our team will guide you through the return process, which may include sending the item back to us for inspection.

Additional return guidelines:

  • Items must be returned in their original condition and packaging.
  • Return shipping costs may be covered by Northern Xpert Trading for eligible returns. Our customer service team will provide further instructions.
  • If the returned item is found to be in compliance with our policy, we will issue a refund or replacement, as per your preference.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at [customer service email/phone number]. We are here to assist you and ensure your satisfaction with your Northern Xpert Trading experience.

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